We're here to help!

Our HQ is based in Dallas TX, and all of our products are made in the USA!

Unfortunately, like most things, our products won’t last forever. Due to the organic, botanical nature of our products, the shelf life ranges between 6-12 months after opening.

Definitely not! We are PETA certified as 100% cruelty-free! Fur babies are our friends. We prefer to test on boys ;).

We're vegan friendly! Aside from our Pout Protector (which contains ethically sourced beeswax), all of our products are vegan and vegetarian! 

They're not! Our products are unisexy. As long as you have skin, we’re here to care for it. We're all about gender equality, and believe boys should be feminists too! We want to lift our fellow women up and empower them. All genders are welcome here because who doesn’t want nice skin?

Right now our products are available online only here on our website. But sign-up to our newsletter to be first to know about pop-ups, retailers, and big things happening in 2018! 

We can't wait to be with you! Our order processing time is 1-4 business days. This doesn't include weekends or public/government holidays. Once an order has shipped, it can take an additional 3-10 days to arrive to you, depending on the speed of USPS at the time. Hang tight, we'll be together soon!

Typically, our free shipping options ships USPS first-class. Orders over the first-class weight limit will ship priority. If you want to upgrade your shipping, you can do so during check out! 

Of course! Sign up to our newsletter pop-up and you'll receive a discount code to use on your first order in  your email!

Due to the nature of our products, we do not accept returns at this time. If you need help deciding if a product is for you, don't hesitate to contact us at BFF@complexbeauty.co. We'll be more than happy to answer any questions you may have. Please note that our products are super potent, and you can feel them working. If your skin is sensitive to tingling, stick to our gentler products (ocean potion, baby face, pout protector). Also keep in mind, we do not add any synthetic fragrances to our products, and our products are highly natural. This means, they will have a more natural smell to them. 

We're so sorry for the inconvenience! Send us an email within 48 hours of delivery and let us know what happened. Make sure to send a picture, and don't throw anything away until you hear back from us! You can reach us at BFF@complexbeauty.co

We're very happy to finally be able to ship to some of our international babes! We are now shipping to: Australia, Canada, France, and the United Kingdom. More countries coming soon! Please make sure to read section 20 of our Terms of Service before placing your order! 

As much as we hate that you'll have to pay customs/duties, we cannot do that. Its illegal!

Not at this time! We believe in authenticity and want our blogger friends to talk about us bc they truly love our products, not because they were paid to! 

We sure do! Check out our Influencers page for more information.

Sweet! Email us at SQUAD@complexbeauty.co and let us know what you had in mind!